2nd Level Support Specialist (German)

New

Remote or from our offices in Kraków or Zielona Góra in PolandFull-TimeMiddle

Salary10,000 - 15,000 PLN per month

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Job Details

Excellent written and verbal command of German (C1 or higher)
Very good written and verbal command of English (C1 or higher)
Experience in a technical support role using a ticketing system
Solid understanding of IT support workflows (incident and issue management)
Familiarity with Windows Server and Linux environments
Strong prioritisation skills and ability to work independently
Clear communication and customer-oriented mindset
Confident using standard business software and can convey technical concepts clearly both internally and with customers
ITIL certification or equivalent process experience (Nice To Have)
Experience with Windows Server administration (e.g., Active Directory/LDAP, PowerShell) (Nice To Have)
Exposure to Microsoft 365 technologies (e.g., Entra ID, Intune) (Nice To Have)
Experience with cloud platforms such as Amazon AWS (Nice To Have)
Understanding of Identity & Access Management (IAM) concepts (Nice To Have)
Prior experience in information security or related domains (Nice To Have)

Provide second level technical support to end users via ticketing system, phone, and email
Troubleshoot, identify, analyse, and implement solutions to reported issues
Support deployment, configuration, and ongoing management of business applications
Facilitate escalation and resolution with third level support or development teams
Collaborate with internal teams to ensure seamless support operations and knowledge sharing
Update and refine support documentation and knowledge base items
Apply best practices in incident, change, and issue management

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