Information Systems Support Specialist
New
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5 years equivalent work experience
- Required Skills
- AndroidCustomer serviceTroubleshootingiOSEHR
Requirements
- Associate's degree in the field of computer science and/or 5 years equivalent work experience.
- Additional IT Certifications preferred.
- Proficient in Microsoft Office 365.
- Office 365 Enterprise administration.
- Ideal candidate will possess electronic health records (EHR) systems experience, Raintree preferred.
- Excellent technical knowledge of hardware, Windows 10 and Apple operating systems.
- Knowledge navigating, using, supporting IOS and Android mobile platforms.
- Excellent technical knowledge of computers, laptops and tablets and mobile devices.
- Hands-on hardware troubleshooting and repair experience.
- Working technical knowledge of current protocols, operating systems, and standards.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Able to develop and interpret technical documentation for training and end user procedures.
- Excellent customer service skills including written and verbal
- Strong verbal communication and problem-solving skills
- Prior experience in a customer service-related role.
- Able to multi-task and work in a fast-paced environment.
- Must have reliable internet access from home.
- Must be available for occasional evening and weekend work (scheduled in advance).
Responsibilities
- Acts as software and hardware support for all FOX information systems to the entire practice, providing technical assistance to all staff.
- Responds to all user requests in help desk system in accordance with practice SLA's for service and determines nature and extent of support needed.
- Responds to software problem calls on site or over the phone for users. Investigates error messages and determines resolution. Follow up on unresolved issues.
- Documents all request for support in ticket system including in person and phone requests.
- Communicate application problems and issues to key stakeholders, including management, and development team. and end users.
- Office 365 Enterprise applications and collaboration tools administration, including desktop, web and mobile devices.
- Installs, configures, maintains, and troubleshoots a wide range of software used throughout the practice. Performs hardware/software upgrades to existing computer equipment as needed.
- Maintains up-to-date expertise in FOX applications.
- Other projects as assigned or as practice needs dictate.
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