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CENTRL

CENTRL

CENTRL helps companies automate their risk management, privacy management and diligence processes.

11-50 employees
Founded 2015
Computer
Private Company
WebsiteLinkedInEmailFacebookTwitterShareTweet
ComputerSoftware

Open Positions2

This position is a remote role from 3:00AM - 11:00AM PST / 6:00AM - 2:00PM EST. Preferred Candidates around Mountain ViewCA.Full-TimeRisk and Compliance TechnologyPosted
Customer Support Analyst - Morning Shift
  • Help develop Customer Support processes for a rapidly growing organization and team
  • Respond to product functionality and technical support requests for our enterprise business clients in a timely, efficient and professional manner
  • Help customers with application support needs, guidance on functionality, configuration and flow recommendations to support their business use case, and general technical questions when necessary
  • Perform troubleshooting to identify causes and recommend remedies to user issues, working with internal engineering teams as necessary
  • Provide feedback and analysis to our internal product development team on enhancements & improvements for the product
  • Help develop regular website/application, adoption, usage, and customer support metrics & analytics
  • Help manage our internal Knowledge Base & Production documentation collateral.
  • Identify and suggest process improvements to improve customer experience
Problem SolvingCustomer serviceTime Management
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About CENTRL

CENTRL pioneers AI-driven solutions for risk and compliance, helping companies automate critical processes like vendor risk management, privacy compliance, and due diligence. You'll find their platforms, such as DD360, BNM360, and Vendor360, used by some of the largest banks, investment management firms, and corporations across the Americas, Europe, and APAC. They transform complex, manual workflows into efficient, insightful operations, saving time and preventing breaches. CENTRL's approach integrates domain-specific AI models to deliver actionable insights, making them a crucial partner in an era where data protection and digital communication are paramount.

How We Work

CENTRL fosters a culture that values teamwork, innovation, and inclusion. You'll work with bright, engaging, and focused people dedicated to solving real-world problems in privacy compliance, cybersecurity, and vendor risk. The culture is collaborative and dynamic, with an emphasis on customer-first thinking and integrity. You're encouraged to be an owner, contributing to results that benefit everyone.

Engineering at CENTRL

Engineers at CENTRL build secure, enterprise-grade AI platforms that revolutionize risk and compliance. You'll be working on solutions that leverage domain-trained AI models to automate due diligence questionnaires, analyze risk, and manage vast amounts of vendor data. Their platforms integrate advanced capabilities like generative workflows, customizable templates, and real-time risk scoring. Security is paramount; all data is encrypted in transit and at rest, with continuous testing and evaluation of networks. You'll be solving challenges related to data privacy, cybersecurity, and third-party risk for leading financial institutions globally.

Why Join Us

  • Drive innovation in the financial industry by leveraging AI to solve critical risk and compliance challenges.
  • Work with a highly experienced management team and be backed by leading investors, accelerating product innovation and sales growth.
  • Contribute to a company that prioritizes customer success, integrity, and employee ownership.
  • Be part of a rapidly growing company with global reach, transforming how major banks and corporations manage risk.

Tech Stack

servermx