Intake Support Specialist
New
H
HealthesystemsHealthcare
Remote-Work From Home States preferred: AL, AZ, ID, TX, TN, MS, MO, OK, UT, 11:00 am-7:30pm, Central Time, M-FFull-TimeJunior
Salary21 USD per hour
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Job Details
- Experience
- One to two years related experience
- Required Skills
- Problem SolvingCustomer serviceAttention to detailOrganizational skillsWritten communicationMultitaskingCritical thinkingVerbal communication
Requirements
- High school diploma or general education degree (GED).
- One to two years related experience or equivalent combination of education and experience.
- Knowledge of Windows-based applications.
- Ability to multi-task with dual monitors.
- Ability to swiftly enter information using keyboard.
- Strong critical thinking skills.
- Prior experience in an administrative business environment (highly preferred).
- Experience in the healthcare industry (preferred).
Responsibilities
- Build trusted relationships with clients, claimants and vendor partners/providers.
- Provide superior customer service.
- Work with Team Lead, Supervisor and Manager to resolve phone, email, and fax inquiries.
- Handle requests for service, referrals, eligibility verification, authorization and other Ancillary Benefit Management.
- Utilize strong verbal and written communication, listening and organizational skills.
- Demonstrate ability to multi-task, as well as strong problem-solving and reasoning skills.
- Adhere to attendance, punctuality, and quality guidelines.
- Read medical notes, utilization review letters, comprehend instructions.
- Write short correspondence/memos and translate jargon/complex processes.
- Demonstrate attention to detail, work in an ever-changing workflow environment, patience, professionalism, and compassion.
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