- Build trusted relationships with clients, claimants and vendor partners/providers.
- Provide superior customer service.
- Work with Team Lead, Supervisor and Manager to resolve phone, email, and fax inquiries.
- Handle requests for service, referrals, eligibility verification, authorization and other Ancillary Benefit Management.
- Utilize strong verbal and written communication, listening and organizational skills.
- Demonstrate ability to multi-task, as well as strong problem-solving and reasoning skills.
- Adhere to attendance, punctuality, and quality guidelines.
- Read medical notes, utilization review letters, comprehend instructions.
- Write short correspondence/memos and translate jargon/complex processes.
- Demonstrate attention to detail, work in an ever-changing workflow environment, patience, professionalism, and compassion.
Problem SolvingCustomer serviceAttention to detail+5 more