- Build trusted relationships with clients, claimants, and pharmacies.
- Resolve phone inquiries related to claims adjudication, eligibility verification, and prior authorization.
- Handle functions related to Pharmacy Benefit Management, Ancillary Benefits Management, and Billing Verification.
- Translate jargon and complex processes into simple, step-by-step instructions for customers.
- Adhere to attendance, punctuality, and quality guidelines, including availability for rotating shifts, weekends, and holidays.