Client Success Representative
New
Source API remote eligibility restrictions: United States, EST/CST preferredFull-TimeMiddle
Salary60,000 - 65,000 USD per year
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Job Details
- Experience
- Minimum three (3) years experience in client services with an emphasis on client management and supporting a subscription/SaaS business with a good understanding of SaaS business metrics and models. Minimum three (3) years of customer success experience, preferably in a SaaS environment.
- Required Skills
- Problem SolvingNegotiationCRMCustomer Success
Requirements
- Bachelor’s degree: Business, Communication, or a related field.
- Minimum three (3) years experience in client services with an emphasis on client management and supporting a subscription/SaaS business.
- Good understanding of SaaS business metrics and models.
- Minimum three (3) years of customer success experience, preferably in a SaaS environment.
Responsibilities
- Manage all aspects of your client's relationship with Teesnap.
- Provide excellent service to increase loyalty and retention.
- Understand all aspects of your client's business to effectively advise you on how to apply Teesnap's features.
- Partner with clients to identify opportunities that could improve their business results.
- Respond to clients’ details and concerns and submit feedback to influence software product changes.
- Provide client training and education on company products and services.
- Complete contract negotiations, renewals, and disputes of client contracts at appropriate intervals.
- Create, manage, and track client data using a CRM provided to showcase opportunities and wins.
- Achieve target client retention through effective problem-solving and quick response to issues.
- Identify and close new sales opportunities from your clients to grow our business while driving more value for the clients using our products.
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