- Assist with the setup and configuration of new customer accounts
- Support onboarding milestones to ensure customers are equipped to use Numa effectively
- Shadow customer meetings to observe best practices in client communication and implementation strategy
- Monitor onboarding and customer health scores to identify accounts experiencing degraded health
- Review usage data, support activity, and onboarding progress to investigate potential root causes of health score changes
- Flag risks to appropriate stakeholders (Customer Success, Implementation, Product, or Engineering) and assist in coordinating next steps
- Assist in responding to support tickets with timely and thoughtful solutions
- Help identify recurring product or process issues and contribute to troubleshooting efforts
- Document patterns in customer challenges to support continuous improvement initiatives
- Support ad-hoc initiatives across Customer Success, Implementation, and Product teams
Data AnalysisAnalytical SkillsOrganizational skills+3 more