Customer Success Intern
New
N
NumaAutomotive software
Remote (U.S. or Canada)Part-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Data AnalysisAnalytical SkillsOrganizational skillsMarketingCRMSaaS
Requirements
- Currently a junior or senior pursuing a degree in Business, Marketing, Communications, or related field
- Strong written and verbal communication skills
- Analytical mindset with attention to detail
- Customer-focused with strong organizational skills
- Comfortable working with data and dashboards (CRM familiarity is a plus)
- Self-starter who is eager to learn in a fast-paced environment
- Available up to 30 hours per week
- Access to a laptop, cellphone, and reliable Wi-Fi
- Exposure to SaaS environments (bonus)
- Familiarity with CRM or customer support tools (bonus)
- Interest in the automotive industry (bonus)
- Experience with SaaS, automotive, or phone systems (bonus)
Responsibilities
- Assist with the setup and configuration of new customer accounts
- Support onboarding milestones to ensure customers are equipped to use Numa effectively
- Shadow customer meetings to observe best practices in client communication and implementation strategy
- Monitor onboarding and customer health scores to identify accounts experiencing degraded health
- Review usage data, support activity, and onboarding progress to investigate potential root causes of health score changes
- Flag risks to appropriate stakeholders (Customer Success, Implementation, Product, or Engineering) and assist in coordinating next steps
- Assist in responding to support tickets with timely and thoughtful solutions
- Help identify recurring product or process issues and contribute to troubleshooting efforts
- Document patterns in customer challenges to support continuous improvement initiatives
- Support ad-hoc initiatives across Customer Success, Implementation, and Product teams
View Full Description & ApplyYou'll be redirected to the employer's site
