Strategic Customer Success Manager
New
IdahoFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- Account ManagementCRMCustomer Success
Requirements
- 7+ years in Customer Success or related client-facing roles
- Experience managing enterprise accounts with significant contract values
- Proven ability to influence senior stakeholders
- Strong understanding of Governance, Risk, and Compliance (GRC)
- Experience in creating success plans and leading business reviews
- Technical aptitude for product architecture and reporting
- Ability to navigate complex organizations and manage priorities
- Proficiency in Microsoft Office 365, CRM tools, and remote meeting software
- Excellent written and verbal communication skills
- Proactive ownership mentality with bias toward action
- Ability to collaborate within a remote team environment
- Self-starter with a strong initiative and accountability
Responsibilities
- Own a portfolio of high-value enterprise accounts, focusing on retention and growth
- Act as a trusted advisor to customer stakeholders at various levels
- Lead the development of Mutual Success Plans tied to measurable outcomes
- Conduct regular business reviews and demonstrate ROI
- Identify and mitigate risks across accounts proactively
- Collaborate cross-functionally to enhance product offerings and customer experience
- Participate in renewal strategies and account management initiatives
- Identify expansion opportunities based on customer insights
- Serve as an escalation point for critical customer issues
- Translate product capabilities into business value
- Leverage customer data to drive insights and proactive outreach
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