Cloud Support Engineer
New
P
Platform.shCloud application platform
Remote • Spain or UK, Flexible Hours: 06:00-16:00 UTC (8 hours work)Full-Time
Salary not disclosed
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Job Details
- Required Skills
- Node.jsPHPPythonRubyGoLinuxZendesk
Requirements
- Linux systems experience: You're comfortable in the terminal and can navigate production environments
- Coding or scripting ability: You have experience with at least one backend language (e.g., Go, Python, PHP, Ruby, Node.js)
- Cloud infrastructure familiarity: You've worked in or supported distributed systems, containerized environments, or cloud platforms
- Networking basics: You understand how the internet works, and can debug issues with DNS, SSL, CDN, etc.
- Strong written communication: You express technical ideas clearly and collaborate effectively in async global teams
- Problem-solving mindset: You take initiative, enjoy digging into issues, and look for ways to improve how we work
- Strong customer-centric mindset: You care about delivering value to users and partners. You approach problems with empathy and consider the end-user experience in your decisions.
Responsibilities
- Resolve technical issues across infrastructure, deployments, databases, caching, and web performance
- Manage support tickets via Zendesk, with occasional live chat or voice support where needed
- Contribute to platform reliability by monitoring alert queues and participating in on-call rotation during working hours
- Collaborate with Product and Engineering to escalate bugs, report edge cases, and improve internal tooling
- Improve documentation and knowledge sharing across global support teams
- Troubleshoot issues related to DNS, CDN, SSL/TLS, and web infrastructure at scale
- Identify recurring problems and suggest improvements to systems, workflows, and documentation
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