Enablement Business Partner – Customer Success
New
S
SamsaraIoT
This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, and Seattle Metro.Full-TimeMiddle
Salary96,092.5 - 129,200 USD per year
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Job Details
- Experience
- 3+ years in sales enablement or related fields
- Required Skills
- Jira
Requirements
- Bachelor's degree from a 4 year accredited university.
- 3+ years in sales enablement or related fields, preferably in high-growth environments with knowledge of Customer Success methodologies and renewals or account management strategies.
- Prior experience in post sale roles (ideally in more complex, Enterprise, or technical sales processes) as an Account Managers and/or CSMs.
- Experience collaborating with CS leaders to drive business impact.
- Ability to dive into technical details and learn about product features and customer impact.
- Strong communication and training delivery skills.
- Ability to coach & leverage CS leadership as change agents to reinforce CSM adoption.
- Skilled at building trust and credibility and engaging with senior leaders to drive initiatives aligned with key objectives.
- Strong organization and project management skills with the ability to manage many projects and tasks simultaneously.
- Excellent written and oral communication skills with the ability to explain technical concepts using clear and concise language.
Responsibilities
- Develop tailored enablement strategies to address identified performance gaps in the Customer Success organization, including specific objectives, development plans, and accountability measures.
- Create and implement learning programs to support company-wide change management initiatives for Customer Success Manager (CSMs) to increase productivity throughout the renewal cycle.
- Lead impactful training for CSMs, and serve as a subject matter expert in developing training materials and messaging to the field.
- Represent CS learning needs across the business for continuous development investment.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
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