Enablement Business Partner - Customer Success
US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, and Seattle Metro.Full-TimeMiddle
Salary96092 - 129200 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years
- Required Skills
- Jira
Requirements
- Bachelor's degree from a 4 year accredited university.
- 3+ years in sales enablement or related fields, preferably in high-growth environments with knowledge of Customer Success methodologies and renewals or account management strategies.
- Prior experience in post sale roles (ideally in more complex, Enterprise, or technical sales processes) as an Account Managers and/or CSMs.
- Experience collaborating with CS leaders to drive business impact.
- Ability to dive into technical details and learn about product features and customer impact.
- Strong communication and training delivery skills.
- Ability to coach & leverage CS leadership as change agents to reinforce CSM adoption.
- Skilled at building trust and credibility and engaging with senior leaders to drive initiatives aligned with key objectives.
- Strong organization and project management skills with the ability to manage many projects and tasks simultaneously.
- Excellent written and oral communication skills with the ability to explain technical concepts.
- Experience working in fast-paced, change heavy environments (ideal).
- Ability to balance business needs across multiple stakeholders (ideal).
- Ability to guide and motivate sellers to achieve their performance goals (ideal).
- Direct experience with Articulate, Absorb (LMS), Showpad (CMS), and/or Jira (Project Management) (ideal).
- Multi-Lingual: Ability to create/translate learning content (English, French, Spanish) (ideal).
Responsibilities
- Develop tailored enablement strategies to address identified performance gaps in the Customer Success organization, including specific objectives, development plans, and accountability measures.
- Create and implement learning programs to support company-wide change management initiatives for Customer Success Manager (CSMs) to increase productivity throughout the renewal cycle.
- Lead impactful training for CSMs, and serve as a subject matter expert in developing training materials and messaging to the field.
- Represent CS learning needs across the business for continuous development investment.
- Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.
View Full Description & ApplyYou'll be redirected to the employer's site
