Customer Experience & Sales Specialist
New
T
ThumbtackBPO or Shared Services
Remote, PhilippinesFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- English proficiency
- Experience
- At least 1–2 years of customer service experience, with a minimum of 6 months of pure inbound and/or outbound sales exposure
Requirements
- At least 1–2 years of customer service experience, with a minimum of 6 months of pure inbound and/or outbound sales exposure, preferably in the BPO or Shared Services industry
- Proven experience in high-volume, revenue-driven sales with a track record of meeting or exceeding quotas.
- English proficiency
- Have a collaborative attitude to share techniques and success with the team
- Prospecting and Pipeline Management experience
Responsibilities
- Partner with our customers by listening to their needs and providing the best solutions - you’re the expert!
- Maintain excellent knowledge of Thumbtack’s products and services, as well as industry standards and best practices for home maintenance, improvement, and repair projects.
- Participate in at least 55 inbound and outbound calls per day with our users to determine the best solution to get jobs done.
- Successfully build rapport with the customers and be able to anticipate their needs
- Identify opportunities to cross-sell additional products or services to existing customers.
- Actively listen to customer concerns, have the ability to probe, and be able to provide recommendations when necessary.
- Troubleshoot and resolve customer inquiries with effective problem-solving and de-escalating skills while building a relationship with the caller.
- Proactively follow up with customers via SMS and/or email.
- Maintain high-performance metrics including revenue attainment, quality adherence, efficiency, customer satisfaction, and net promoter scores.
- Continuously look for areas of improvements that drive revenue and communicate trends to the appropriate parties.
- Make independent and insightful decisions while keeping the customer and company needs in mind.
- Engage with team members through weekly development sessions, training, and support interactions that help build each other.
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