Customer Experience Specialist - eCommerce (AU Brand)
L
LifelyECommerce
Davao Region, Philippines, Australian business hoursFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Business level English
- Experience
- 3 years
- Required Skills
- Shopify
Requirements
- 3 years of experience in a customer service or call centre role
- Experience preferably in an eCommerce or retail environment
- Strong communication and interpersonal skills
- Ability to build rapport with customers
- Business level English proficiency
- Excellent problem-solving and critical thinking skills
- Proficient in using customer service software and tools
- Experience with Shopify or other eCommerce platforms for customer support functions
- Adaptable and able to work in a fast-paced, dynamic environment
- Passionate about delivering exceptional customer experiences
Responsibilities
- Respond to customer inquiries and complaints via phone, email and live chat channels
- Troubleshoot product or order issues and provide solutions to ensure a positive customer experience
- Process customer returns, exchanges and refunds in a timely manner
- Assist with product research and provide recommendations to customers
- Identify customer trends and pain points to help improve our operations and service
- Contribute to the continuous improvement of our customer service processes and procedures
- Work during Australian business hours to align with customer needs
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