Clinical Program Manager, Care Navigation
New
C
CarewellHealthcare
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 2–5 years minimum in care navigation, case management, care coordination, or a closely related patient-facing role
Requirements
- Licensed for multi-state practice — Must hold an active Nurse Licensure Compact (NLC) multistate license and be prepared to obtain licensure in non NLC states as the program expands
- Clinically grounded — LVN preferred; RN considered for candidates with demonstrated leadership potential and genuine appetite for direct patient work
- Care navigation experience — 2–5 years minimum in care navigation, case management, care coordination, or a closely related patient-facing role
- Telehealth experience — Demonstrated expertise in delivering telehealth/remote based care management, including the ability to build rapport, assess clinical needs, and coordinate care via telephonic and digital engagement tools rather than traditional clinic-based settings.
- SDOH fluency — comfortable navigating social determinants and connecting patients to resources across complex systems
- Builder mentality — you see the gap, you fill it, and you document how you did it so others can follow
- Nimble and adaptive — you thrive in ambiguity and treat a fast-changing environment as an opportunity, not a stressor
- Tech-forward — comfortable with care management platforms, EHRs, and digital tools; quick to learn new systems
- Resilient problem-solver — you don't wait for perfect conditions; you find a way
- Low ego, high output — equally comfortable owning the detail work and showing up credibly in strategic conversations
Responsibilities
- Deliver hands-on care navigation services to a diverse patient population
- Conduct SDOH screenings and connect patients to community resources, benefits, and support services
- Serve as a consistent advocate for patients navigating complex health and social systems
- Build trusted relationships with patients, families, and care teams
- Identify gaps in care and escalate or intervene appropriately
- Appropriately document all patient interactions in all relevant systems (not solely in a Electronic Health Record)
- Log start time, stop time, and duration for each interaction to support accurate monthly minute aggregation
- Partner directly with leadership to design and document care navigation workflows, SOPs, and standards of care
- Help define program parameters, intake processes, and outcome metrics
- Contribute to technology selection, implementation, and optimization
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