Care Advocate Manager, Care Delivery
New
W
Wider CircleHealthcare
United StatesFull-TimeManager
Salary66,000 - 74,000 USD per year
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Job Details
- Experience
- 5+ years of experience in healthcare, community health, social services, or healthcare operations 1–2+ years of experience managing or leading a team
Requirements
- Bachelor’s degree in healthcare, social work, public health, or related field, or equivalent experience
- 5+ years of experience in healthcare, community health, social services, or healthcare operations
- 1–2+ years of experience managing or leading a team (remote or field-based preferred)
- Experience working with high-risk or vulnerable populations
- Strong understanding of care coordination, documentation, and compliance requirements
- CMS experience a plus
- Excellent communication, interpersonal, and organizational skills
- Proven ability to manage multiple priorities while maintaining attention to detail
- Comfort using digital tools, case management systems, and performance dashboards
- Valid driver’s license and reliable transportation
Responsibilities
- Manage and coach a team of 8–10 Care Advocates, driving performance, accountability, and engagement in a remote-first environment
- Lead daily huddles, monitor team productivity, and ensure achievement of program and documentation goals
- Onboard and train new team members on workflows, documentation standards, and compliance requirements
- Manage a personal caseload of high-risk members, developing and executing individualized care plans
- Support members with complex health conditions, helping them navigate care and access needed resources
- Conduct assessments to identify social determinants of health (SDOH), such as food insecurity, housing instability, and transportation barriers
- Implement strategies to engage and retain members in CHI and PIN programs, proactively re-engaging those at risk of disengagement
- Ensure all documentation meets CMS and program requirements, auditing team work for accuracy and completeness
- Act as the first point of escalation for complex member cases, coordinating with clinical and telehealth teams as needed
- Build and maintain partnerships with local community organizations to connect members with additional resources
- Support your team in navigating systems, solving day-to-day challenges, and improving workflows and processes
- Track key metrics, monitor program performance, and help drive continuous improvement
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