Triage Medical Assistant
New
A
Apex SkinDermatology
OhioFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- Minimum of 1 year of Medical Assisting experience required
Requirements
- Certified Medical Assistant (CMA) or Dermatology Certification required
- Minimum of 1 year of Medical Assisting experience required
- Call center or high-volume phone experience preferred
- Experience using Electronic Medical Records (EMR), preferably ModMod
- Knowledge of medical terminology
- Understanding of Mohs surgery workflow preferred
- Strong communication, documentation, and phone etiquette skills
- Excellent patient care and customer service skills
- Ability to type at least 35 WPM
- Strong organizational, analytical, and multitasking abilities
- Ability to remain calm and professional under pressure
Responsibilities
- Manage high-volume inbound calls throughout the day
- Triage patient needs using appropriate clinical judgment
- Communicate effectively with providers and office teams regarding patient care plans
- Provide patients with pathology results and follow-up instructions
- Schedule appointments, including surgeries and procedures, when additional support is needed
- Process prescription refill requests and send prescriptions as directed
- Verify insurance information and collect patient payments
- Submit and update prior authorizations
- Accurately document patient interactions and create tasks within ModMed EHR for office teams
- Handle calls from patients, providers, hospitals, and other healthcare entities, determining urgency and appropriate resolution
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