AI & Support Automation Intern
New
C
CommvaultCyber resilience
Remote - USAInternshipEntry
Salary39,520 - 118,560 USD per year
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Job Details
- Required Skills
- Scripting
Requirements
- Scripting, API integration, and LLM workflow automation experience preferred
- Strong communication skills
- Customer-focused mindset
- Ability to multitask and prioritize
- Familiarity with CRM software is a plus
- Must be available to work from Tuesday, May 26th until Friday, August 7th
- Be at least 17 years of age prior to scheduled start date
- Be currently enrolled at an accredited institution
- Be enrolled at an accredited institution the semester immediately following the summer internship program (Fall 2026)
Responsibilities
- Implement chatbots on websites or messaging platforms to handle common inquiries 24/7, answer FAQs, guide users, and escalate issues when necessary
- Set up auto-responses for common questions and create templates for frequent issues to speed up response times
- Utilize a ticketing system that automatically categorizes and prioritizes incoming support requests, ensuring urgent issues are addressed promptly
- Develop a comprehensive knowledge base or FAQ section to empower customers to find answers independently and reduce incoming requests
- Implement tools to route tickets to appropriate support agents based on predefined criteria for efficient handling
- Set automated follow-up reminders for unresolved tickets to ensure timely responses and maintain customer engagement
- Use analytics tools to track support performance metrics, identify areas for improvement, and automate reporting processes
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