IT Support Specialist
New
A
Arize AIAI Platform
San Francisco Bay AreaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- TypeScriptJiraScriptingConfluenceGoogle WorkspaceGitHub
Requirements
- 2+ years of experience in IT support or systems administration in a Mac-only, remote-first environment
- Hands-on experience with Google Workspaces admin console & SSO
- Hands-on experience with Office 365 suite
- Hands-on experience with Zoom admin controls
- Hands-on experience with Atlassian (Jira, Confluence)
- Hands-on experience with GitHub (user access, integrations, permissions)
- Hands-on experience with Kandji or similar MDM solutions
- Hands-on experience with Bitdefender or similar endpoint protection tools
- Scripting or programing language
- Familiarity with compliance frameworks: SOC 2 Type 2, ISO 27001, PCI DSS
- Experience assisting with or completing security questionnaires for sales enablement
- Strong understanding of identity and access management principles
- Excellent written and verbal communication skills
- Self-starter comfortable working independently in a remote environment
Responsibilities
- Provide Tier 1 and Tier 2 support for a fully remote workforce using MacBooks exclusively
- Manage and support user accounts, access provisioning, and integrations across Google Workspaces, Office 365, Zoom, Atlassian tools (Jira, Confluence, etc.), and GitHub
- Administer and enforce device security and compliance policies through Kandji MDM and Bitdefender
- Handle troubleshooting of hardware, software, VPN (OpenVPN), and cloud service issues
- Maintain and document standard operating procedures for IT systems and user support
- Support audits and evidence gathering for ISO 27001, SOC 2 Type II, and PCI DSS compliance
- Assist in responding to security questionnaires from prospects and partners as part of the sales process
- Monitor system logs and alerts to detect and remediate potential threats
- Ensure compliance with identity and access management protocols across all integrated platforms
- Identify opportunities for automating manual tasks and improving operational efficiency
- Help manage asset inventory, software licenses, and endpoint lifecycle tracking
- Work closely with InfoSec, Sales, and Engineering to support cross-functional initiatives
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