IT Systems Analyst
New
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AssetWatch, Inc.Manufacturing Uptime, Predictive Maintenance
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4+ years
- Required Skills
- PythonBashServiceNow
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of IT support or systems experience.
- Strong hands-on experience with Windows and macOS, including advanced troubleshooting at the OS and application layer.
- Working experience with Microsoft 365, Entra ID (Azure AD), Intune, and Jamf Pro.
- Familiarity with IT security fundamentals and experience supporting a compliance-conscious environment.
- Proficiency or growing competency in scripting for automation (PowerShell, Python, or Bash).
- Experience with ITSM platforms (Jira Service Management, ServiceNow, or similar) including ticket management and knowledge base maintenance.
- Strong analytical thinking, attention to detail, and ability to communicate technical concepts clearly to non-technical users.
- Comfortable working independently in a remote-first environment with minimal supervision.
Responsibilities
- Serve as an escalation point for complex hardware, software, and network issues that exceed Tier 1 support scope.
- Diagnose and resolve advanced endpoint issues across Windows and macOS environments, including OS-level, application, and connectivity problems.
- Provide high-quality, responsive support to end-users while maintaining a positive experience and clear communication.
- Maintain and improve the IT ticketing system (Jira), including documentation of resolutions, known issues, and internal knowledge base articles.
- Administer and maintain endpoint management platforms including Intune (Windows) and Jamf Pro (macOS).
- Manage user accounts, groups, and access controls in Microsoft Entra ID (Azure AD), including MFA enforcement and application assignments.
- Oversee software deployment, OS updates, and patch management across the device fleet using MDM and RMM tooling.
- Support AssetWatch’s SOC 2 Type 2 compliance program by maintaining endpoint security controls and contributing to evidence collection.
- Identify opportunities to reduce manual, repetitive tasks through scripting and automation (PowerShell, Python, or Bash).
- Contribute to building and refining IT runbooks, standard operating procedures, and internal documentation.
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