Business Unit Systems Analyst
New
United StatesFull-TimeMiddle
Salary64,900 - 108,200 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- ServiceNowAzure DevOps
Requirements
- 5+ years of experience in Business Systems Analysis or Technical Business Analyst roles within Agile environments
- Strong experience owning user stories, backlog refinement, and defining detailed acceptance criteria
- Proven experience supporting UAT, release readiness, and production go/no-go decision processes
- Hands-on experience with configuration-driven systems, including parameters, mappings, and feature flags
- Advanced proficiency in Azure DevOps (ADO) for backlog management, traceability, and agile delivery workflows
- Strong analytical skills with the ability to translate business needs into technical requirements
- Excellent communication and facilitation skills, with experience aligning cross-functional stakeholders
- 4+ years of additional experience in Business Analyst or Business Systems Analyst roles preferred
- 7+ years of experience in insurance, mortgage, or financial services environments preferred
- Experience with web-based applications and tools such as Helpjuice, ServiceNow, or similar platforms is a plus
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Responsibilities
- Own end-to-end user story creation, including defining scope, acceptance criteria, dependencies, and success measures aligned with product requirements
- Translate business features into sprint-ready user stories while ensuring alignment with product management priorities
- Lead backlog refinement sessions, resolve ambiguities, and align cross-functional teams before sprint commitment
- Maintain story readiness and documentation standards in Azure DevOps as the system of record for backlog management
- Support User Acceptance Testing (UAT), including defect triage, validation, and go/no-go release readiness decisions
- Define and validate system configurations, mappings, feature flags, and operational logic for scalable solutions
- Provide Tier 2 production support, troubleshooting incidents related to requirements or configuration gaps
- Participate in release planning, documentation, and operational readiness activities to ensure successful deployments
- Contribute to system modernization efforts, including legacy platform migrations and process improvements
- Support continuous improvement initiatives and participate in 24/7 production support oversight when required
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