Senior Enterprise Customer Success Manager

New

PostscriptE-commerce

US or CanadaFull-TimeSenior

Salary100,000 - 117,000 USD per year

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Job Details

Experience: 4+ years

Requirements

4+ years of customer success or account management experience in SaaS, marketing, or e-commerce technology
1+ years of sales experience (e.g., Account Management) preferred
Strong technical aptitude and ability to navigate complex tools or workflows, including working with or quickly adopting AI-powered tools
Proven understanding of e-commerce businesses, marketing strategies, and industry trends (e-commerce experience strongly preferred)
Driven by curiosity and passion for empowering customers to succeed, with a knack for tackling challenges and simplifying complex problems
Excellent problem-solving skills, with high reliability and outstanding follow-through
Proactive, autonomous, and adaptable
Comfortable working in a fast-paced, early-stage environment with a growth mindset towards emerging technologies
Outstanding written and verbal communication skills, with a talent for building strong rapport and uncovering insights through thoughtful discovery questions
Open to feedback and eager to continuously learn and improve

Responsibilities

Cultivate strong, trusted relationships with your assigned portfolio of enterprise customers
Drive adoption of new and existing Postscript product features, ensuring customers realize value from ongoing product innovation
Act as a strategic advisor, ensuring customers achieve their goals and realize measurable ROI
Develop tailored strategies to ensure customer growth and retention, meeting performance targets
Lead impactful strategy sessions to share best practices, identify opportunities, and implement innovative SMS marketing strategies
Provide creative and data-driven recommendations to maximize customer engagement and growth
Partner with the broader account team to identify and execute upsell and renewal opportunities
Collaborate with Product and Support teams to address technical issues and deliver seamless solutions
Leverage AI tools and internal systems to streamline workflows, increase efficiency, and enhance the quality and consistency of customer interactions
Stay ahead of emerging e-commerce and marketing trends, and proactively share insights with customers and the Postscript team
Maintain expert-level knowledge of Postscript’s product and the broader e-commerce landscape

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100,000 - 117,000 USD per year

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