Principal, Revenue Operations & Strategy - Post-Sales
New
M
MoxieSaaS, tech-enabled services
Remote - USFull-TimePrincipal
Salary not disclosed
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Job Details
- Experience
- 5–8 years
- Required Skills
- HubSpotCRM
Requirements
- 5–8 years of experience in Revenue Operations, Customer Success Operations, BizOps, or a Finance & Strategy role
- Experience at a high-growth SaaS or tech-enabled services company (Series A–D experience strongly preferred)
- HubSpot power user who has built post-sales infrastructure from scratch
- Experience with renewal pipelines, customer health programs, churn dashboards, and CRM-to-support integrations
- Experience solving the "sales closed it but CS never launched it" problem by designing implementation tracking, handoff processes, and book-to-live visibility
- Strong financial modeling and analytical skills
- Comfortable building capacity models, cohort analyses, and GMV frameworks
- Able to translate messy data into clear strategic recommendations for a CFO or board-level audience
- A builder's mindset with the discipline to document, including reporting glossaries, standardized definitions, and scalable systems
Responsibilities
- Own post-sales analytics end-to-end — build and maintain the reporting infrastructure for churn, retention, launch velocity, and service adoption that gives Customer Growth leadership real-time answers to the questions that used to require a manual pull.
- Close the book-to-live gap — make the period between contract close and provider go-live visible, managed, and measurably shorter by designing implementation tracking and handoff frameworks that eliminate blind spots between Sales, Onboarding, and PSMs.
- Build a repeatable GMV growth framework — develop the segmentation, cohort analysis, and service-line reporting that lets leadership understand which customers, geographies, and offerings are driving revenue performance (and which aren't) so go-to-market decisions are grounded in data, not instinct.
- Automate the recurring operational motions that slow PSMs down — identify the administrative overhead eating into their week and build the workflows, HubSpot automations, and integrations that give them back time for providers.
- Become the connective tissue between Finance, Customer Growth, and Sales — standardize how NRR, churn, and expansion are defined across teams, own the reporting glossary, and ensure everyone is working from the same ARR definitions and a renewal pipeline that functions as a real operational asset.
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