Customer Service Representative
New
F
FloSports, Inc.Digital Platform
Remote, United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1-2 years
- Required Skills
- CRM
Requirements
- Experience in HelpDesk or CRM databases
- 1-2 years’ experience in customer service
- 1-2 years in call center or phone support positions
- Ability to adapt quickly in a fast pace environment
- Proficient in technical troubleshooting
- Knowledge of digital streaming services and devices such as Apple TV, iTunes, Roku, and/or FireTV
- Ability to work from home with access to a high speed internet router
- Ability to establish customer relationships in a fast-paced environment
- Energetic and personable with the ability to convey patience and empathy
- Positive and professional attitude
- Excellent computer skills
- Knowledge of G-Suite with strong written and verbal communication skills
- Team-player mentality with enthusiasm for exceeding individual goals
- Masterful problem-solving skills that include thinking outside of the box and customer advocacy
- Flexible schedule and ability to work nights, weekends and holidays
Responsibilities
- Provide quick, confident, and friendly responses to all subscribers via email, chat and phone
- Actively listen and ask relevant questions to understand and troubleshoot issues, determine root cause, and help find the right solution for the customer
- Become an expert on our products and services by completing training, effectively using resources and asking questions
- Successfully meet all agent metrics and contribute to the department’s quarterly goals
- Maintain and update customer accounts, subscriptions, and billing information per department policies
- Serve as the voice of the customer and know when to escalate technical issues, outages and streaming quality concerns that affect the viewer experience
- Contribute to the team and customer knowledge base
- Partner and collaborate with teammates to achieve individual and team goals
- Actively participate in team discussions and share feedback on what is working, what is not working and new ideas
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