- Provide timely, friendly, and professional support to customers via phone and email.
- Actively listen, ask thoughtful questions, troubleshoot issues, determine root causes, and help customers find the right solution.
- Serve as the voice of the customer by identifying trends, recurring issues, and opportunities to improve the customer experience.
- Escalate technical issues, outages, and other concerns that may affect the viewer or user experience.
- Maintain and update customer accounts according to department policies and guidelines.
- Meet individual and department performance expectations.
- Assist supervisors with projects and additional tasks as needed.
Problem SolvingTime ManagementTroubleshooting+2 more