Customer Success Manager - Growth

New

SplitMetricsMobile Marketing

Europe Time Zones, Europe Time ZonesFull-TimeManager

Salary not disclosed

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Job Details

Languages: English

Requirements

Fluent English (written and spoken).
Strong communication skills, especially in written, scalable formats (email, messaging, campaigns).
Experience in a client-facing, support, or customer success role, ideally in SaaS or high-volume SMB environments.
Strong analytical mindset with the ability to interpret customer data and act on insights.
Experience working with CRM tools, automation platforms, or customer engagement tools.
Customer-first mindset with a focus on delivering value efficiently at scale.
Experience in mobile marketing or Apple Ads is a plus.

Responsibilities

Manage and grow a high-volume SMB portfolio using scalable engagement strategies, balancing automation with personalized interactions where it matters most.
Design and execute one-to-many customer journeys, including automated onboarding flows, lifecycle campaigns, and behavior-triggered email sequences to drive engagement and feature adoption.
Build and optimize automated communication sequences (email and CRM-driven) to trigger key customer actions such as activation, feature usage, upsell opportunities, and retention.
Drive product adoption and value realization by educating customers on how to effectively use SplitMetrics Acquire and succeed with Apple Ads.
Monitor customer health and proactively prevent churn, identifying risk signals (low usage, declining performance, inactivity) and triggering targeted interventions at scale.
Develop scalable retention and expansion strategies, including playbooks for re-engagement, upsell, and cross-sell within the SMB segment.
Collaborate cross-functionally with Sales, Product, Marketing, and Support teams to share customer insights and improve the overall customer experience.
Collect and synthesize customer feedback at scale, identifying trends and advocating for improvements in product and positioning.

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