Customer Success Manager - Enterprise Accounts

New

Fully remoteFull-TimeManager

Salary130,000 - 170,000 USD per year

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Job Details

Experience: 5+ years

Requirements

5+ years of Customer Success experience in SaaS technology
Deep understanding of the enterprise Customer Success lifecycle
Proven ability to deliver measurable client impact
Experience leading large-scale software rollouts at Fortune 500 or financial services organizations
Strong ability to master complex product functionality and translate technical concepts into business value for customers
Skilled at educating, enabling, and training enterprise customers across diverse audiences
Track record of resolving complex customer issues through effective cross-functional collaboration
Familiarity with mortgage, consumer lending, or fintech technology and operations
Background in a high-growth startup environment with demonstrated ability to adapt quickly, problem-solve, and scale processes

Responsibilities

Own the success and outcomes of Truv’s largest and most complex enterprise customers
Act as a trusted advisor to senior stakeholders across multiple lines of business
Drive adoption and maximize utilization of Truv within large, matrixed organizations
Lead and coordinate enterprise-level implementations spanning multiple products, use cases, and systems
Design and deliver tailored enablement programs, training, and best practices to accelerate adoption
Collect, analyze, and present customer data to uncover insights that inform strategy and drive measurable success
Proactively identify and manage customer risks, engaging internal teams as needed to ensure successful outcomes
Partner closely with Account Executives to support renewals, expansions, and upsells across enterprise accounts

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130,000 - 170,000 USD per year

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