Account Manager - Remote
New
Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skills, US Time Zone (candidate expected to be flexible with the client's preference)ContractMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 1-2+ years
- Required Skills
- SalesforceHubSpotGoogle WorkspaceSlackNotion
Requirements
- 1-2+ years in account management, customer success, client-facing roles, or B2B sales
- Flawless written and verbal English communication skills
- Familiarity with HubSpot, Salesforce, or similar CRM platforms
- Strong ability to build and maintain relationships across diverse client types
- Capable of managing 20-30 client relationships concurrently
- Extreme attention to detail with CRM data, call notes, and context tracking
- Polished, warm, and professionally presentable for high-touch client interactions
- Highly organized, self-managing, and proactive in client engagement
- Strong interpersonal skills with empathy and cultural awareness
- Open to feedback and thrives in fast-paced, dynamic environments
- Excellent analytical and conflict-resolution abilities
- Proven ability to work independently in remote, asynchronous environments
Responsibilities
- Own and manage post-sale relationships with 20-30 client accounts concurrently
- Serve as primary point of contact for assigned clients, ensuring high satisfaction and retention
- Build detailed understanding of each client's business goals, needs, tone, and preferences
- Develop and maintain strong, trust-based relationships with vendors, contractors, and healthcare providers
- Act as strategic partner understanding clients' objectives and proactively offering solutions
- Conduct structured onboarding and re-onboarding processes that feel personalized and elite
- Guide users through product activation and ensure seamless adoption
- Monitor and analyze client usage data to identify opportunities for improvement and upselling
- Identify expansion opportunities including upsells, cross-sells, and account growth
- Act as internal voice of the client, surfacing feedback and performance blockers to relevant teams
- Track all account data, performance metrics, and interaction notes in CRM systems (HubSpot, Salesforce)
View Full Description & ApplyYou'll be redirected to the employer's site
