Customer Support & Onboarding Specialist - Accounting (Europe)
New
T
Third-Party Job PostsHospitality
European hotel customersFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, Spanish, Portuguese, French, German, Italian
- Experience
- 5+ years
- Required Skills
- NetSuiteQuickBooks
Requirements
- 5+ years of hands-on accounting or bookkeeping experience specifically within the European hotel or hospitality industry
- Proven experience configuring or supporting integrations between a hotel PMS and accounting or ERP software (M3, NetSuite, Xero, Sage, or comparable)
- Deep knowledge of European fiscal compliance requirements — fiscalization, VAT frameworks, and country-specific invoicing standards
- Strong customer-facing communication skills
- Fluent in English plus at least one additional European language — Spanish, Portuguese, French, German, or Italian strongly preferred
- Comfort navigating SaaS platforms and adopting new tools quickly with minimal hand-holding
- Strong analytical mindset with the ability to trace data flows, identify mapping issues, and troubleshoot integration problems methodically
Responsibilities
- Guide European hotel clients through full accounting onboarding including chart of accounts mapping, VAT configuration, revenue recognition setup, reconciliation workflows, and country-specific fiscalization requirements
- Translate each customer's unique business processes — night audits, folio management, accounts receivable, month-end close — into a properly configured Cloudbeds environment
- Support integrations between Cloudbeds and third-party accounting platforms and ERPs including QuickBooks, Xero, M3, NetSuite, Sage, and other European regional systems
- Troubleshoot accounting discrepancies, integration sync issues, and configuration questions with a hands-on, solutions-oriented approach
- Serve as the internal subject matter expert on European hospitality accounting practices and fiscal compliance, including country-specific invoicing frameworks
- Contribute to onboarding documentation and best-practice resources for European hospitality accounting workflows
- Collaborate with Product and Engineering to relay customer feedback and help shape the roadmap
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