Senior Partner Solutions Consultant
New
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New RelicObservability Platform
Annapolis, Maryland, USA; Arlington, Virginia, USA; Atlanta, Georgia, USA; Boston, Massachusetts, USA; Charleston, South Carolina, USA; Charlotte, North Carolina, USA; Chicago, Illinois, USA; Cincinnati, Ohio, USA; Columbus, Ohio, USA; Dallas, Texas, USA; Denver, Colorado, USA; Detroit, Michigan, USA; Houston, Texas, USA; Jersey City, New Jersey, USA; Las Vegas, Nevada, USA; Los Angeles, California, USA; Madison, Wisconsin, USA; Miami, Florida, USA; Orlando, Florida, USA; Phoenix, Arizona, USA; Pittsburgh, Pennsylvania, USA; Portland, Maine, USA; Portland, Oregon, USA; Raleigh, North Carolina, USA; Salt Lake City, Utah, USA; San Francisco, California, USA; San Jose, California, USA; Seattle, Washington, USAFull-TimeSenior
Salary203,000 - 254,000 USD per year OTE
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Job Details
- Experience
- 5+ years
- Required Skills
- Project Management
Requirements
- 5+ years of hands-on experience in technical consulting, solutions architecture, or senior engineering, with a focus on cloud and application performance technologies.
- Deep technical knowledge of Observability concepts (APM, Infrastructure, Log Management) and the ability to articulate technical value to both engineers and leadership.
- Exceptional communication and negotiation skills with the ability to manage and influence diverse internal and external stakeholders without direct authority.
- Understanding of how to build sustainable technical businesses within a partner network (SIs, MSPs, Resellers).
- Ability to manage multiple workstreams with a focus on clear expectations, milestone tracking, and measurable outcomes.
- Experience in capacity planning and advising partners on resource needs to support upcoming project pipelines.
Responsibilities
- Design and execute structured enablement plans for assigned partners, delivering workshops, "train-the-trainer" sessions, and technical coaching to close skill gaps and build technical autonomy.
- Act as an observability architect and "Swat Team" member for high-value partner-led opportunities, assisting with complex solution design, demonstrations, and Proofs of Value (POVs).
- Serve as an "air traffic controller" between internal teams (AEs, SCs, TSMs) and partners to determine the best route to success for every customer opportunity sourced by Partners.
- Maintain project-level discipline for all engagements, tracking risks, resource utilization, and status in central systems.
- Channel "in the trenches" insights from partners and customers back to internal Product and Practice teams to influence the future roadmap and GTM strategy.
- Oversee partner-led project delivery in collaboration with New Relic Professional Services to ensure high-quality outcomes.
- Guide partners through proven implementation playbooks, serve as a technical escalation point, and monitor project health against Customer Satisfaction (CSAT) targets.
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