Senior Implementation Manager

New

Remote, USFull-TimeSenior

Salary not disclosed

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Job Details

Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience
4+ years of experience in a hands on technical role
1+ years of experience delivering successful customer implementations
Strong technical background with experience working with SaaS platforms
Experience interacting with APIs
Experience using cloud services
Excellent project management skills with the ability to juggle multiple projects simultaneously
Ability to translate complex concepts into actionable items to non-technical stakeholders
Strong communication skills in English (both written and verbal)
Entrepreneurial & Problem-Solving Attitude - Self-motivated, adaptable, and resourceful in tackling implementation challenges

Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients.
Successfully handle onboarding of multiple clients simultaneously.
Understand clients' business objectives.
Understand clients' technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to meet their needs.
Collaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues.
Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.
Identify opportunities for upselling and cross-selling our solutions to existing clients.
Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions.

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