- Own and maintain the Launch Calendar as the authoritative record for all active and upcoming launches — accountable for its accuracy and health.
- Serve as the front door and source of truth for every active launch; when anyone in the organization wants to know launch status, you have the answer.
- Facilitate the biweekly Launch Tiering Meeting with the Heads of Product Marketing, Enablement, and Product Management — driving to three decisions per review: tier assigned, launch window set, and launch plan created with named owners.
- Ensure the launch process is clearly run for every launch to ensure plans are activated.
- Track org-wide readiness across all functional teams — Product Marketing, Product Management, Engineering, Enablement, Sales, CS, Implementation, RevOps, Support, and Legal — and escalate blockers before they become launch risks.
- Provide executive leadership and company-wide visibility and reporting on launch status and risks.
- Drive launch retrospectives and own the feedback loop that continuously improves how Second Nature launches — tracking team-level readiness patterns over time.
- Manage readiness across the full launch lifecycle: from pre-launch planning and product readiness through internal enablement, go-live, post-launch monitoring, and retro.
Product ManagementCustomer Success