- Develop and execute a post-sales enablement strategy focused on customer time-to-value, activation, adoption, and retention.
- Build enablement programs to shorten time-to-launch and reduce failure-to-launch rates for implementation teams.
- Partner with CX leadership to build a coaching culture and equip teams to deliver consultative customer conversations.
- Maintain knowledge bases and training to improve issue resolution speed and resident satisfaction for customer support.
- Create and maintain a centralized library of enablement content including playbooks, FAQs, and process guides.
- Measure and analyze program impact to surface gaps and iterate on training strategies.
Data AnalysisCoachingCustomer support+1 more