Senior Implementation Manager
New
USFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 4+ years
- Required Skills
- Project ManagementArtificial IntelligenceSalesforceRESTful APIs
Requirements
- Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience
- 4+ years of experience in a hands on technical role
- 1+ years of experience delivering successful customer implementations
- Strong technical background with experience working with SaaS platforms
- Experience interacting with APIs
- Experience using cloud services
- Excellent project management skills with the ability to juggle multiple projects simultaneously
- Ability to translate complex concepts into actionable items to non-technical stakeholders
- Strong communication skills in English (both written and verbal)
- Entrepreneurial & Problem-Solving Attitude - Self-motivated, adaptable, and resourceful
- Experience with integrating with CRMs such as Salesforce (Optional)
- Familiarity with intent-based and generative artificial intelligence (Optional)
- Experience with Telephony Systems such as AWS Connect, Five9 and Genesys (Optional)
Responsibilities
- Lead clients’ onboarding and implementation process
- Ensure clients unlock the full potential of Level AI to enhance the customer experience
- Understand client business requirements
- Facilitate data integrations
- Configure and train on Level AI products including Auto-QA, Analytics, Voice of the Customer, Agent Assist, and Screen Recording
- Drive efficient time to value
- Serve as the primary point of contact for key client accounts
- Build and maintain strong relationships with clients
- Successfully handle onboarding of multiple clients simultaneously
- Understand clients' technical requirements which may require leading technical discovery sessions
- Collaborate with internal teams, including sales, product, engineering, and customer support
- Develop and maintain a deep understanding of our AI-powered customer support solutions
- Effectively communicate technical information to clients
- Identify opportunities for upselling and cross-selling our solutions to existing clients
- Track and report on key account metrics
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