Technical Onboarding Manager
New
S
Steer HealthHealthcare SaaS
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3–6 years
- Required Skills
- RESTful APIsEHR
Requirements
- 3–6 years in customer onboarding, implementation management, or technical project management at a B2B SaaS company.
- Track record of deploying complex software into real customer environments — ideally with integrations, configuration, and cross-team dependencies.
- Project management depth: can run a Gantt and knows when to discard it.
- Strong technical fluency — comfortable reading API docs, discussing telephony or EHR integrations, and translating engineering tradeoffs for customers.
- Healthcare experience (EHRs, provider operations, call center workflows) strongly preferred.
- Exceptional customer communication — setting expectations, delivering hard messages early, and making customers feel in control.
- PMP or equivalent a plus, not required.
Responsibilities
- Own end-to-end Luna AI deployments: kickoff through go-live, across single clinics and 40+ location health systems.
- Customer-facing project management: build and run the implementation plan, hold weekly working sessions, drive decisions and remove blockers.
- Cross-functional orchestration: partner with Engineering (integrations, custom workflows), Implementation (config, testing), and CS (training, handoff) to compress time-to-live.
- Quality bar: own UAT, call QA, and Tier 1/2/3 standardization sign-off before every launch — no customer goes live with a Luna that isn't ready.
- Process improvement: feed learnings back into playbooks, templates, and product requests.
- Ruthless prioritization: decide which calls happen, which get async updates, and which can wait when multiple customers are launching.
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