Jr Customer Success Manager SaaS - LATAM (Portuguese & Spanish)
New
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WorkanaRetail Channel, Restaurant SaaS
Brazil. Argentina. Colombia; América Latina.ContractJunior
Salary1,500 - 1,800 USD per month
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Job Details
- Languages
- Portuguese, Spanish
- Experience
- Al menos 1 año de experiencia
Requirements
- Proficiency in Portuguese
- Proficiency in Spanish
- At least 1 year of experience in Customer Success, Onboarding, or Implementation
- Excellent communication skills and client interaction
- Ability to understand, analyze, and optimize operational processes
- Organized, proactive, and results-oriented profile
- Interest in technology and continuous improvement
- Experience in the restaurant industry (desirable)
- Knowledge of food safety (HACCP) (desirable)
- Experience working with SaaS tools (desirable)
Responsibilities
- Accompany clients during their entire adoption cycle, from implementation to continuous use
- Ensure a fluid experience, high level of adoption, and value generation in client operations
- Accompany restaurants in solution implementation, from pre-sales to post-implementation follow-up
- Configure the platform according to each client's operational needs
- Train teams in platform usage
- Analyze operational processes and propose improvements for efficiency and compliance (HACCP)
- Monitor tool usage to ensure adoption and detect expansion opportunities
- Collaborate with internal teams (Sales, Product, OpEx) to improve client experience
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