Customer Success Implementation Manager
New
United Kingdom and ColombiaFull-TimeManager
Salary30,000 - 55,000 USD per year
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Job Details
- Experience
- 2-3 years
- Required Skills
- SalesforceMicrosoft ExcelMicrosoft OfficePowerPointGoogle Workspace
Requirements
- 2-3 years of dedicated Project Management experience, specifically managing SaaS client implementation projects
- Proven ability to develop and execute project plans, manage timelines and mitigate risks in a fast paced environment
- Excellent communication, presentation, and interpersonal skills
- Strong interpersonal skills and experience initiating and building positive relationships both internally, and with external client stakeholders
- Ability to quickly learn software functionality and consult on product feature configurations to meet specific business needs
- Organizational and time management skills with the ability to manage multiple projects simultaneously and set proper expectations
- Self-motivated, proactive team player with a ‘quality-first” mentality and a strong sense of ownership over project outcomes
- Bachelor’s degree or equivalent
- Proficient in Google Suite
- Proficient in Salesforce.com (experience a plus)
- Proficient in Microsoft Office (Outlook, Excel, Word, and PowerPoint) (experience a plus)
Responsibilities
- Lead and manage new customer implementation projects with multiple integrated workstreams
- Develop and manage comprehensive project plans and timelines, proactively identifying potential risks and roadblocks
- Act as the Allego Product expert, consulting the client on a prescriptive approach for feature configuration, and training Project Teams
- Serve as a trusted advisor, confidently guiding customers on best practices to maximize platform value & user adoption
- Guide customers on change management strategies and tactics
- Partner with Sales to ensure ongoing strategic alignment around the executive sponsor’s business requirements and success criteria
- Effectively collaborate & communicate with internal teams (Sales, Product, Support, etc.) to ensure customer requirements are being met
- Drive customer satisfaction early on by acting with urgency, proactively addressing issues, and regularly collecting feedback from the customer
- Ensure a smooth transition to the post-implementation CS team at the end of the implementation
- Consistently update and maintain data in internal systems to support the business need to measure implementation project and customer account health
- Contribute to the ongoing refinement of Allego's implementation methodology and best practices
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