Scheduling Specialist
New
F
Float HealthHealthcare
This is a fully remote position based in the US., PSTFull-TimeMiddle
Salary48,000 - 50,000 USD per year
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Job Details
Requirements
- Previous experience with medical scheduling
- Excellent critical thinking and problem-solving abilities
- Highly organized and capable of managing competing priorities with strong time management
- Exceptional customer service and communication skills
- Comfortable working both independently and as part of a team in a dynamic, evolving environment
- Tech-savvy and confident navigating multiple platforms at once, with a strong interest in learning new tools
- A mindset geared toward continuous improvement and operational efficiency
- Prior experience in healthcare or familiarity with medical terminology is strongly preferred
Responsibilities
- Use Float Health’s proprietary technology and third-party platforms to schedule nursing visits for patients
- Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution
- Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses
- Schedule and confirm 10–30 patient visits per shift with accuracy and empathy
- Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details
- Ensure all necessary documentation is collected and uploaded for scheduled visits
- Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail
- Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations
- Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability
- Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners
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