Client Support & Scheduling Specialist
New
Latin America, U.S. Business HoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent, neutral, professional English
- Required Skills
- HubSpotCRM
Requirements
- Based in Latin America
- Fluent, neutral, professional English
- Strong and confident phone presence
- Clear communication is critical
- Proven experience in appointment setting, customer service, or administrative roles
- Highly organized with strong attention to detail
- Self-motivated and able to work independently
- Comfortable working U.S. business hours
- Experience using a CRM system to track leads and interactions
- Experience in home services or contractor industries (HVAC, roofing, landscaping, etc.) is a plus
- Familiarity with Google Calendar, Calendly, or similar tools is a plus
- Experience handling U.S.-based clients is a plus
Responsibilities
- Handle inbound and outbound calls in a professional and engaging manner
- Follow up with leads promptly and consistently to maximize conversion
- Qualify leads based on defined criteria and move them through the pipeline
- Maintain accurate and up-to-date records of all interactions in the CRM
- Schedule and confirm appointments between leads and internal team
- Manage and maintain calendars to avoid conflicts or missed opportunities
- Send reminders and follow up with prospects ahead of scheduled appointments
- Handle rescheduling and cancellations efficiently and professionally
- Support daily administrative tasks to ensure smooth operations
- Manage emails, correspondence, and follow-ups as needed
- Maintain organized digital records and systems
- Assist with additional operational needs as they arise
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