Director, Customer Performance Analytics
New
United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 6+ years
- Required Skills
- PythonSQLTableauDatabricks
Requirements
- Bachelor’s degree in business, finance, economics, STEM, or related field
- MBA or advanced quantitative degree preferred
- 6+ years of experience in healthcare analytics, performance management, or data-driven consulting roles
- 3+ years of experience in management consulting, investment banking, product operations, or similar analytical environments
- Strong experience working with senior executive stakeholders to develop and present data-driven recommendations
- Proven ability to translate ambiguous business problems into structured, actionable analytical solutions
- Strong analytical mindset with experience in healthcare performance metrics, population health, or value-based care models
- Proficiency in Python
- Proficiency in Databricks
- Experience with SQL, Tableau, or AI/ML tools is a plus
- Strong communication and storytelling skills with the ability to influence cross-functional decision-making
- Experience mentoring or managing junior team members in analytical or consulting environments
Responsibilities
- Own and manage the performance and P&L of assigned customer programs, ensuring continuous monitoring and improvement of clinical and financial outcomes
- Analyze customer performance data to identify risks, opportunities, and drivers of cost and quality improvements across managed populations
- Develop and execute actionable performance improvement strategies in collaboration with clinical, operations, finance, and product teams
- Lead customer performance reviews and executive reporting, ensuring alignment between internal KPIs, contractual SLAs, and client expectations
- Translate complex data inputs from multiple stakeholders into clear initiatives, interventions, and operational improvements
- Identify and validate new care intervention strategies using advanced analytics, experimentation, and cross-functional collaboration
- Support enterprise-wide initiatives impacting multiple customer cohorts, providers, and patient populations
- Mentor and manage junior analysts, providing guidance on analytics execution, storytelling, and performance strategy development
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