Senior Director, Partner Services & Technical Enablement

New

United StatesFull-TimeDirector

Salary not disclosed

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Job Details

Experience: 15+ years of experience in enterprise IT, SaaS, cloud, or cybersecurity environments. 4+ years of leadership experience managing technical teams such as engineers, architects, or solution consultants. 2+ years of experience building or scaling partner-led services, post-sales delivery models, or ecosystem-based services programs.

Requirements

15+ years of experience in enterprise IT, SaaS, cloud, or cybersecurity environments.
4+ years of leadership experience managing technical teams such as engineers, architects, or solution consultants.
2+ years of experience building or scaling partner-led services, post-sales delivery models, or ecosystem-based services programs.
Strong technical depth with the ability to engage in complex architecture, integration, and platform discussions when needed.
Proven experience designing scalable enablement programs, training academies, or certification frameworks for technical audiences.
Ability to operate across strategy and execution, turning ambiguous challenges into structured, repeatable systems.
Strong collaboration skills across product, engineering, customer success, and partner organizations.
Experience in cybersecurity, IT operations, or ITSM environments is highly valued.
High ownership mindset with a bias toward execution, impact, and measurable outcomes.

Responsibilities

Define and lead the partner-led services strategy, building a scalable ecosystem of specialized services partners to support post-sales delivery, integrations, and advanced advisory engagements.
Recruit, develop, and manage a curated network of boutique technical partners, ensuring strong execution capability across implementation and integration use cases.
Build and scale technical enablement programs, including customer and partner academies, certification paths, and hands-on training labs aligned to real-world customer journeys.
Design and implement repeatable delivery frameworks such as SOW templates, playbooks, and service packages to enable consistent and high-quality partner execution.
Oversee technical demo and proof-of-value environments, ensuring field teams and partners are equipped with effective tools for customer engagement.
Drive early-stage co-delivery with partners to refine training, delivery models, and operational excellence across services programs.
Own program outcomes tied to customer success, including time-to-value, adoption, retention, and satisfaction across partner-led engagements.

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