Staff IT Engineer
Remote - US, Europe, UK and other countries, US timezones preferredFull-TimeStaff
Salary not disclosed
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Job Details
- Required Skills
- GitTypeScriptRESTful APIsTerraformGoogle Workspace
Requirements
- A strong belief that end user support is an equally important part of being a well-rounded engineer as building world-class automations
- Deep experience across relevant IT systems (device management, identity management) showing detailed, specific knowledge and broader architectural understanding
- Demonstrated experience of automating the interplay between IT systems and other internal systems, handling APIs, MCP servers and glue-code for making disparate systems talk
- Comfort and interest in helping build a stateless internal backend composed of Typescript services, pub/sub queues and APIs for both downstream and upstream applications
- Desire to work in and help build a small team of experts with an open, engaged and radically efficient profile
- The ambition to challenge norms and build for scale and flexibility outside of the expected
- The humility to accept the thoughts and emotions of others as valuable before your own and be vulnerable in front of others
- The wisdom to know when it’s best to apply the above
- Systems knowledge for IT systems (device management, identity management)
- Experience with Terraform
- Experience with Git
Responsibilities
- Own and fix customer issues from ingest through to resolution, whether that’s a one-time fix or a deeply technical project affecting the whole org
- Offer, advocate and then implement best practices for an IT function that is securely creating the most productive workforce in the world
- Own projects across device management (think Kandji, Crowdstrike), identity management (think Okta, Google Workspace), hardware logistics (think laptop shipping, accessories lifecycle) and user lifecycle (onboarding, offboarding and user changes) to automate manual process and reduce our touchpoints to solely those where the human interaction matters
- Contribute to creating a cohesive, performant and scalable event-driven backend, making data shifting across the business effortless and easy to adopt everywhere
- Helping end users with their everyday issues, tracing those back to root causes and rolling out fixes that are structural and lasting
- Leading the initiative to build an internal backend that allows for moving data and performing business logic between systems in a way that's scalable, auditable, testable and production-grade
- Using Terraform and Git to make our critical systems (device management, IAM) transparent, self-documenting, audit-ready and auto-deployed
- Defining and implementing authentication rules for users that tie directly and elegantly to the governing policies whilst providing industry-leading security
- Building out role-based access control and birthright access as well as owning and tackling the people-data challenges that stem from this
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