Senior Customer Success Manager - Industrial Analytics

SeeqIndustrial Analytics

United Kingdom. IrelandFull-TimeSenior

Salary not disclosed

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Job Details

Experience: 7+ years

Requirements

7+ years in a customer-facing role within B2B SaaS, technology, or industrial/manufacturing organizations
Experience working with customers in process manufacturing industries (e.g., chemicals, oil & gas, food & beverage, pharmaceuticals)
Understanding of process manufacturing workflows and challenges
Proven track record leading large, cross-functional projects or programs (e.g., digital transformation, analytics rollouts, or multi-site initiatives)
Ability to translate technical solutions into business value for process manufacturing clients
Strong knowledge of process manufacturing operations and KPIs
Proven ability to engage with senior leaders (Director+) at Fortune 500 companies and build lasting relationships
Experience managing renewals and driving account growth in complex, global organizations
Strong business acumen with a data-driven mindset
Comfort navigating enterprise IT/OT environments
Skilled at translating corporate objectives into actionable customer strategies and delivering executive-ready presentations
Current or prior experience using Seeq's product is a huge plus
Knowledge of time-series and industrial data analytics is a plus

Responsibilities

Understand customers' strategic goals and proactively create success plans to drive measurable outcomes
Lead quarterly success reviews, share insights on product updates, and guide customers to achieve maximum ROI
Oversee onboarding, promote training opportunities, build customer communities, and keep engagement high
Manage the renewal process, minimize churn, and partner with Sales to identify expansion, cross-sell, and upsell opportunities
Anticipate challenges, connect customers to internal resources, and advocate for new product features when needed
Work closely with Product, Training, Support, and Sales teams to deliver a world-class customer experience

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