Travel Operations Specialist - Japan
New
V
Ventura TRAVELTourism
Remote position based in JapanFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Japanese, English
Requirements
- Fluent in Japanese and English, with excellent written and verbal communication, including business Japanese experience for professional correspondence and negotiations.
- Proven operational experience in Japan’s tourism industry, with a strong track record of delivering exceptional quality and seamless experiences.
- You set high standards, follow through on commitments, and take pride in making every detail count.
- A natural problem-solver with a passion for accuracy and efficiency.
- Strong interpersonal skills and a collaborative mindset – you make work enjoyable for your colleagues.
- Tech-savvy and curious, comfortable exploring new tools and open to working with AI to streamline operations, enhance productivity, and innovate processes.
- Receptive to feedback, always eager to learn, grow, and continuously improve.
- Positive, calm under pressure, and ready to tackle challenges with energy and optimism.
- Proficiency in German or French (optional).
- Prior operational experience in Japan (optional).
- Strong corporate/business background in Japan (optional).
- Experience in dealing with Japanese businesses (optional).
Responsibilities
- Manage reservations and operational coordination for our trips, ensuring smooth execution from planning to departure.
- Review and process invoices, prepayments, and operational expenses accurately.
- Act as the main point of contact for local service providers and tour guides, building long-term, trusted relationships.
- Research, vet, and onboard new suppliers to continuously enhance trip quality and variety.
- Negotiate with hotels, transport companies, and activity providers to secure competitive conditions while maintaining the highest quality standards.
- Make smart, cost-efficient decisions that strengthen our products without compromising the guest experience.
- Collaborate with internal teams to align operations with trip design and guest expectations.
- Monitor provider performance, collect feedback from guests and guides, and use insights to improve operational processes and product quality.
- Respond quickly and effectively to operational challenges, finding pragmatic solutions and supporting tour guides on the ground when it matters most.
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