Technical Program Manager, Enterprise
New
E
EvenUpLegal Tech SaaS
Remote-USFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 7-10 years
- Required Skills
- PythonSQLJiraAsana
Requirements
- Bachelor’s degree, Business, Computer Science, or a related field.
- PMP, Agile, or similar change management certification preferred.
- 7-10 years of program or project management experience in enterprise software delivery or SaaS environments, with a track record of leading enterprise scale initiatives.
- Proven expertise in retiring legacy systems and migrating data to modern platforms, preferably using tools like Universal Migrator, SQL, automation.
- Extensive experience in change management, including designing and executing customer adoption strategies using frameworks like ADKAR or Kotter.
- Experience managing complex, cross-functional programs with enterprise customers in regulated industries.
- Expertise in project management tools (e.g., Jira, Asana, MS Project).
- Organizational Change Management experience. Knowledge of ADKAR, Kotters a plus!
- Strong understanding of data schema mapping, transformation, and enterprise compliance requirements.
- Proficiency with data migration tools (e.g., Universal Migrator, SQL, Python, etc.).
- Advanced skills in change management, including stakeholder relationships, communication planning, and adoption measurement.
- Excellent communication and stakeholder management skills, bridging technical and business teams.
- Ability to design and deliver training programs and collateral for diverse user groups.
- Proficiency in configuring workflows, permissions, and reports in enterprise platforms.
Responsibilities
- Spearhead the delivery of a transformative enterprise platform, overseeing complex workstreams to retire legacy systems and deploy a next-generation solution for key clients.
- Serve as the primary owner of client outcomes, maintaining end-to-end accountability for the project lifecycle and proactively navigating obstacles to drive implementations to a successful, high-impact completion.
- Develop and manage a comprehensive project plan for each customer enterprise platform delivery, ensuring alignment with customer needs and company goals.
- Oversee workstreams including data migration, system configuration, user onboarding, change management, and go-live support.
- Coordinate with Product, Engineering, and customer project teams to deliver on time and within scope.
- Provide project health, status and risk management oversight, keeping various internal and external customer sponsors engaged.
- Configure platform settings, including user permissions, workflow rules, and reporting tools, to meet customer requirements.
- Lead User Acceptance Testing (UAT) to validate platform functionality and usability.
- Deliver onboarding programs, including end-user training for operational staff and executive training for leadership teams.
- Design and implement customer adoption strategies using change management fundamentals to ensure high user engagement and platform success.
- Provide break-fix triage during platform deployment to address critical issues and monitor system performance and uptime.
- Act as the primary point of contact for customer project teams, facilitating requirements gathering and adoption feedback.
- Travel to customer sites (up to 30% travel) to support onboarding, training, and go-live activities.
- Build strong relationships with enterprise stakeholders to ensure alignment and success.
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