Associate Technical Account Manager
New
P
Precisely US JobsData Integrity
Anywhere in the USFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2 years experience
- Required Skills
- Project ManagementSQLArtificial IntelligenceETL
Requirements
- Relevant degree or equivalent work experience
- Exceptional verbal/written communication and organizational skills
- Experience managing complex customer solutions in a production environment
- Ability to liaise cross functionally with internal and external technical and non-technical teams
- Confident in leading discussions with customers to drive resolution and alignment toward proactive and preventive improvements to processes and mechanisms
- Working knowledge of leading project management methodologies
- Technical aptitude for both emerging technologies and legacy support models
- Experience working with public cloud providers and/or on-premises software hosting
- 2 years experience in a customer facing role in technical support, program management, project management, sales engineering, or technical account management
- Use AI to surface at-risk accounts and usage signals; drafts QBR narratives and data analysis with AI assistance
- Experience with AI-powered support deflection or escalation routing
- Synthesizes product feedback at scale using AI summarization
- Identifies and automates repetitive workflows using AI tools
- Uses AI to synthesize cross-functional data and generate executive-ready reporting
- Experience with AI-driven process mapping or bottleneck analysis
- Comfort building or managing AI-assisted workflows without deep technical background
Responsibilities
- Manage assigned enterprise accounts across North America.
- Strategic guidance and tracking of customer goals, product updates, support issues, and development tasks (Program management).
- Driving resolution of high-profile issues, coordination of technical fix deployment and testing, delivery of root cause analysis documentation, and assessing/addressing risks (Escalation ownership).
- Shepherding customer implementations through each phase of the project lifecycle from ideation through to post launch support and continuous improvement.
- Executive presence in managing customer stakeholders, internal coordination, and influencing decision makers at all levels.
- Coordination and communication with all parties involved in customer projects, renewals, and expansion opportunities.
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