Program Manager, Issue Management - Financial Services
New
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 4+ years
- Required Skills
- JiraMicrosoft ExcelGoogle SheetsLooker
Requirements
- 4+ years of experience in issue management, compliance operations, program management, or risk operations within a regulated financial services environment
- Strong experience working with data and reporting tools such as advanced Excel or Google Sheets, Jira or similar ticketing systems, and BI platforms like Looker
- Knowledge of regulatory frameworks including UDAAP, FCRA, and TILA, and understanding of the consumer lending lifecycle
- Experience producing formal communications or documentation subject to compliance or regulatory review
- Strong analytical skills with the ability to conduct root cause analysis and translate findings into actionable business recommendations
- Ability to operate effectively in structured, SLA-driven environments with strong attention to detail and process discipline
- Strong communication and stakeholder management skills, including the ability to influence senior leaders and cross-functional teams
- Preferred experience supporting audits, regulatory exams, or consent order environments
- Familiarity with automation tools or AI-driven workflows to improve operational efficiency is a plus
Responsibilities
- Own end-to-end issue management program execution, including monitoring, reporting, documentation, and communication to ensure audit-ready and regulator-compliant operations
- Produce accurate, timely reporting aligned with SLA requirements and regulatory standards, ensuring high-quality documentation across all issue workflows
- Analyze issue trends and root causes, translating findings into actionable recommendations for business units and leadership teams
- Ensure adherence to issue management frameworks, including ticket hygiene, escalation protocols, and SLA compliance across cross-functional teams
- Partner with Legal, Operations, Engineering, and business stakeholders to track, resolve, and communicate issue status and resolution progress
- Improve program efficiency by identifying automation opportunities and leveraging data tools to enhance reporting accuracy and scalability
- Support readiness for regulatory exams, audits, and compliance reviews through structured documentation and reporting practices
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