Senior Customer Support Engineer - Americas
New
Q
QdrantAI Infrastructure
Remote - USFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- AWSPythonGCPKubernetesAzureDevOps
Requirements
- Strong experience in a customer-facing support or infrastructure role.
- Proficiency in Python or similar language.
- Good understanding of Kubernetes and managing workloads.
- Experience with cloud environments (AWS, GCP, or Azure).
- Excellent communication and collaboration skills across technical and non-technical audiences.
- Familiarity with vector databases or similar search technologies.
- A proactive, problem-solving mindset and willingness to take ownership.
- Experience troubleshooting complex issues with customer production deployments.
- Experience with observability tools and automating support workflows.
- Understanding of DevOps tools and practices.
Responsibilities
- Provide direct technical support to our customers, addressing issues related to our vector database and SaaS platform.
- Investigate and troubleshoot complex issues involving infrastructure, cloud, and database layers.
- Collaborate with engineering and platform teams to resolve customer problems and influence product improvements.
- Build and improve internal tooling for support workflows and observability.
- Participate in the on-call rotation to ensure timely response to critical issues.
- Create and maintain clear, useful internal and customer-facing documentation.
- Lead by example through excellent technical work, initiative, and collaboration with stakeholders.
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