Backup Care Specialist
W
WellthyCare, Healthcare
Throughout the United StatesFull-TimeMiddle
Salary24 - 29 USD per hour
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Job Details
- Languages
- English, Spanish
- Experience
- 5+ years
Requirements
- 5+ years of childcare and/or Senior care experience, particularly backup care experience
- A proven track record of providing effective support to families in need
- Exceptional communication and interpersonal skills to engage directly with members
- Strong problem-solving skills and the ability to operate with a sense of urgency
- Confidence in managing shift schedules and demonstrating independence
- Familiarity with the local care provider landscape, including knowledge of licensed providers, private caregivers, and other potential members of a Backup Care Circle
- Able to identify and engage with reliable vendors and local providers to fulfill member requests
- Competent in employing innovative approaches for sourcing suitable backup care solutions
- A compassionate and supportive approach towards members, with a strong commitment to enhancing the member journey
- Willingness to collaborate closely with Care Operations and other team members to implement and refine best practices
- Bachelor’s degree in healthcare, child development are a plus but not required
- Bilingual proficiency in English and Spanish is a plus, but not required
- Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus
Responsibilities
- Engaging directly with members to understand and address their backup care requirements effectively
- Identifying and engaging reliable vendors to fulfill member requests, utilizing innovative approaches to find suitable backup care solutions
- Expanding the Care Network by establishing connections with local providers, including private caregivers, to enhance service offerings
- Managing the end-to-end process of delivering immediate and sustainable care solutions to families
- Operating with a sense of urgency to promptly identify at least one viable backup care solution for each member in need (within 4-6 hours upon time of request)
- Collaborating closely with Care Operations to implement and refine best practices, and adeptly problem-solving in real-time scenarios
- Demonstrating independence and confidence in effectively managing shift schedules
- Providing ongoing support for the successful expansion of local resources within the Wellthy Care Network (WCN), with the ability to multitask during low volume periods
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