Member Support Associate
L
LivelyFinTech
Within the United States. We are unable to work with candidates from the states of California and Alaska for this role., 10:30-7pm MT, Monday - FridayFull-TimeMiddle
Salary22 - 28 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English, Spanish
Requirements
- Able to work an 8 hour shift from 10:30-7pm MT, Monday - Friday
- Wired (not wi-fi) access to a DSL/Cable internet connection with sufficient speed and stability to minimize connectivity issues
- Adaptable during busy Open Enrollment and tax season (November through April)
- Exceptional attention to detail and ability to work on various tasks or use diverse systems simultaneously
- Strong written, verbal, and listening communication skills
- Passionate and empathetic approach to customer interactions
- Ability to stay cool, calm, and collected in heated situations
- Team-player with a good sense of humor and a down-to-earth personality
- Bachelor’s degree from an accredited college or university is preferred
- Proficient in both English and Spanish is a big plus
Responsibilities
- Work an 8 hour shift from 10:30-7pm MT, Monday - Friday
- Help Lively end-users via phone, email, and chat during business hours
- Leave each customer happy with accurate and timely information
- Simplify and solve complex tasks related to all Lively products
- Generate bug reports for reproducible product issues
- Create and resolve task incidents in Jira for data reconciliation needs
View Full Description & ApplyYou'll be redirected to the employer's site
