Inside Sales Representative
T
Trace3IT Authority
United StatesFull-TimeMiddle
Salary65,000 - 85,000 USD per year
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Job Details
- Experience
- One to three years
- Required Skills
- Microsoft Power BIMicrosoft ExcelMicrosoft OfficePowerPoint
Requirements
- High school diploma or equivalent.
- Bachelor’s degree in business administration, supply chain, finance or technical degree preferred.
- Knowledge of sales with one to three years of experience in a sales support role.
- Two or more years of related experience in the technology industry is preferred.
- Strong interpersonal communication skills for interacting with employees, vendors, clients.
- Team player who is self-motivated, shows initiative, anticipates and prevents issues by executing advanced problem-solving skills.
- Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment.
- Comfortable meeting deadlines in an entrepreneurial environment.
- Strong ability to operate independently.
- Excellent Microsoft Office skills (PowerBI, Outlook, Word, Excel, PowerPoint, etc.).
Responsibilities
- Generate new and repeat sales by providing product and technical information in a timely manner.
- Determine customer requirements and expectations in order to recommend specific products and solutions.
- Recommend alternate products based on cost, availability or specifications as needed.
- Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles.
- Accurately process customer transactions including orders, quotes or returns.
- Obtain information from vendors relating to shipment dates and expected date of delivery to provide accurate information regarding product items.
- Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
- Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
- Monitor order status and scheduled shipment dates to ensure timely delivery and expedite as needed.
- Contact customers following sales delivery to ensure ongoing customer satisfaction and resolve any complaint.
- Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and IT trade shows, or reading IT trade journals.
- Setup and maintain customer files.
- Register sales opportunities with partners.
- Identify trends in customer satisfaction or dissatisfaction.
- Escalate and resolve internal or external issues.
- Communicate problems to the team and customer.
- Build relationships with customers, partners and Trace3 teammates.
- Provide key knowledge and guidance for teams on internal Trace3 resources, policies, and potential challenges.
- Create thought process for opportunity and deal management.
- Build an understanding of international shipping logistics, freight forward, import of record, VAT, non-reclaimable fees.
- Establish relationships with sourcing organizations.
- Perform other duties as assigned.
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